Introduction

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Introduction

Now more than ever there is a need for trust! In these volatile, uncertain and complex times, it is vital to understand the behaviours that build or break trust, and the steps to rebuild it. Unfortunately, the subject of trust is often ignored or taken for granted, until it is too late.

You need trust to support you and your teams while navigating these challenging times. In this topic, you will learn about the three major dimensions of trust and the 16 behaviours that build trust, those subtle and not-so-subtle ways in which trust breaks down, together with the seven steps you can take to rebuild trust in your working relationships. You will learn how to give and get support in order to take responsibility and be accountable to yourself and to those with whom you work. Using a quick trust quiz, you will be able to assess how well you practise the basic behaviours that build trust.

No matter what your level within the organisation, if you have ever felt that trust within your workplace has been broken, you are not alone. Behaviours that break trust are experienced daily in all types of workplaces. It doesn’t mean that you work with ‘bad’ people or that you are naïve. Chances are you’ve breached someone else’s trust at work without even realising it.

Broken trust is simply the natural outcome of people interacting with one another. There are times when trust is built and other times when trust is destroyed, or, more often, gradually eroded by a series of small, unintentional breaches. In this topic, you will learn how trust can be rebuilt.

The material in this topic is for you, no matter where you or your team stand in regard to trust at work. You may have experienced the loss of trust as a result of what others have done to you. You may be struggling with the realisation that you have inadvertently broken trust, letting others down and causing them pain. You may be looking for direction to help your team members work through broken trust. Or perhaps you’re interested in harnessing the positive energy, performance and competitive advantage that comes from increased levels of trust, and you’re inspired to learn how to maintain that flow. Whatever your interest, you will find value in this practical topic.

The chief lesson I have learned in a long life is that the only way to make a man trustworthy is to trust him; and the surest way to make him untrustworthy is to distrust him and show your distrust.

Henry L. Stimson (1867 – 1950)

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