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Giving Feedback – Video and Workbook

Duration: 2 hours


Recommend to use as part of a training or coaching program.

Intended for:

These training packs come as videos and accompanying workbook that demonstrate key learning topics. The video demonstrates a key part of the learning, with the workbook expanding on the information and providing further development. The workbook also includes activities to help embed the learning and together with the video will give learners a rounded understanding with prompts to apply what they have learned.


Set within our Leadership and Management range, this video and accompanying workbook focus on the topic of Being a Leader.


Delegation is one of the most important management skills. Delegation is much more than telling others what to do. It is about using leadership skills that empower others to take responsibility and make decisions. It develops their skills and knowledge and makes full use of their potential.

Good delegation saves you time, helps to develop your team, motivates and, in some circumstances, prepares a successor.

Workbook Overview:

One of the most important aspects of your role as a manager is to give feedback that guides and motivates your team members.

In this 28 page workbook, the learner will explore a number of feedback techniques and models, as well as look at some of the issues around feedback such as whether it should be anonymous, and whether recognition is more powerful than praise.

Video Overview:

This training pack comes with three videos, which focus on ‘Feedback’, ‘The AID Feedback Model’ and ‘Two Wolves’


These videos and accompanying training workbooks have been designed to be multi-purpose and can be used in a range of scenarios.

Workbook contents:


Why feedback is important – A prompt to watch the ‘Feedback’ video, which explains why feedback is important

Applying AID feedback at work – A prompt to watch ‘The AID Feedback Model’ video, which explains this useful model

The AID feedback model – A further summary of the information provided in the video

Task: Preparing for a feedback session – An exercise that walks through the AID process and tests knowledge

Feedback models – A review of alternative feedback models, including:

  • Situation – Behaviour – Impact (SBI) – with Task: How would you use the SBI framework in this situation?
  • The CORBS model
  • 360-degree feedback

Pendleton’s rules – A set of guidelines (rules) for giving feedback

Feedback timing – Choosing when to give it

The feedback sandwich – The benefits and pitfalls of this well-known approach

Losada ratio – A prompt to watch the ‘Two Wolves’ video, followed by an explanation of how positive and negative feedback should be balanced

‘I’ statements – A useful approach for framing feedback without sounding judgemental

Task: See if you can create ‘I’ statements in response to these situations – An exercise to practice getting it right

Praise and recognition – Identifying how people prefer to receive positive feedback

Task: Should feedback be anonymous? – An exercise that helps establish the advantages and disadvantages of anonymous feedback

Receiving feedback – A detailed look at how to ask for feedback, including;

  1. Ask that the feedback is given in a non-judgemental way
  2. Prepare yourself and put the feedback into context
  3. Separate opinions from facts

Task: Rephrasing – An exercise that helps us to re-phrase feedback and turn negatives into positives

How to say anything to anyone – An examination of this useful technique

Use what you’ve learnt – An exercise that encourages the practical application of what has been learned throughout the workbook and video

Takeaways – Key data from the learning in one simple page

Further reading – A list of alternative sources of information that build on the learning

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