- In a nutshell
- Common questions
- What is feedback?
- Why feedback is important
- How well do I give or receive feedback?
- Tools for giving feedback
- Important principles
- Positive or reinforcement feedback
- Constructive feedback
- Difficult feedback
- Receiving feedback
- Seeking out feedback
- Want to know more?
Want to know more?
Other topics that are helpful to read when considering feedback are:
This topic is helpful for understanding the bigger picture and learning how feedback fits into the high performance of your team. It also helps you to understand the importance of feedback in setting expectations.
This helps to understand why some people may be better at dealing with constructive feedback than others. It also helps you to understand how you can get better at receiving feedback, and how you can improve your behaviour to become more effective at giving feedback.
Some people don’t want to change, regardless of whether you are following the principles of good feedback. This helps you to understand what to do in the more challenging cases.
This topic helps you to understand how you can give good feedback within the structure of your company’s appraisal system.
One of the best places for feedback is you.
Feedback is an essential part of the learning process. There is a section on feedback within the topic on Learning.
Discipline and Grievance
If the feedback is intended to correct a long-standing problem that the recipient seems unwilling to resolve, you may be into disciplinary action.
The art of giving and receiving feedback
Shirley Poertner and Karen Massetti Miller, published by Provant Media Publishing, 1997, 100 pages
This is a very easy-to-read short book with lots of tips and simple exercises to help understand the points made. It includes an interesting chapter on the impact of communications styles on feedback.
Giving and receiving performance feedback
Peter R Garber, published by Human Resource Development Press, 2004, 200 pages
This is a useful book that gives solid, practical guidance on how to give and receive feedback to improve performance.
Giving and receiving feedback
Patti Hathaway, published by Crisp Publications, 1998, 103 pages
The book is short and quick to read. It goes into some of the psychology behind feedback in a very accessible way. It has lots of simple questionnaires and exercises for self evaluation.
Tell me how I’m doing – a fable about the importance of giving feedback
Richard L Williams, published by Amazon, 2002, 126 pages
Helps the reader to understand what happens in an environment where there is no feedback and how to include it in the workplace. A good read.
You can also contact the author directly: Paul Matthews